- Product Usage – Stoneware & Accessories
- Product Usage – Melamine & Acrylic
- Paint Colors & Brush Strokes
- Contact Information
PRODUCT USAGE – STONEWARE & ACCESSORIES
Are temp-tations dishes lead-safe?
Temp-tations porcelain, stoneware, china and earthenware products meet all Federal and state government standards for lead safety.
All temp-tations products are tested for lead safety by accredited independent laboratories before they are shipped to the U.S.
Can temp-tations cookware be used on a stove top?
No, temp-tations stoneware should not be used on a stove top or over an open flame.
Can temp-tations cookware pieces go in the dishwasher?
Yes, all temp-tations stoneware is dishwasher safe.
Can temp-tations cookware dishes go in the refrigerator and freezer?
Yes, all temp-tations stoneware and storage covers are refrigerator and freezer safe.
Is it safe to go from the freezer directly to the oven with temp-tations bakeware?
Yes, all temp-tations baking dishes can go from the freezer directly to the oven. However, when doing so, allow your temp-tations baker and your oven to heat up together. (Put the stoneware in an unheated oven, turn on the oven, and allow both to come to desired cooking temperature simultaneously.)
Can temp-tations cookware go in the microwave?
Yes, all temp-tations stoneware is microwave safe.
Is it ok to pre-heat temp-tations bakeware in the oven or microwave when the dish is empty?
No, do not pre-heat your temp-tations bakers in the oven or microwave when empty, as this may cause stress to the stoneware.
How should Lid-It® trays be used in the oven?
When cooking on temp-tations Lid-It trays, it’s important to make sure the food is evenly distributed; otherwise “hot spots” may occur that might damage the stoneware. For example, if you’re cooking only a few servings, choose a smaller Lid-It tray so the food covers it more fully and evenly, instead of a larger Lid-It tray, which would leave more surface area exposed and cause stress to the stoneware.
When hand washing, is it ok to soak temp-tations dishes and bakeware in water?
It’s ok to fill your temp-tations with water and let it soak, but do not fully submerge your temp-tations in a sink full of water. Stoneware absorbs water in places where there’s no glaze (for example, on the bottom, where it sits in the kiln). When the stoneware is then put in the oven, microwave, or freezer, the absorbed water will expand and can cause stress to the stoneware. Please note that temp-tations stoneware is dishwasher safe.
What is crazing?
For those who aren’t familiar with the term, crazing is what happens to stoneware when the ceramic material and glaze expand and contract at different rates. When this happens, hair-line cracks can develop, commonly known as crazing. Many things can affect crazing: the age of the product, the number of times it’s been exposed to heating and cooling cycles, water being absorbed in places where there’s no glaze (for example, on the bottom, where it sits in the kiln), and others. Crazing should not affect the performance of your temp-tations product.
Is it ok to hand wash temp-tations cookware pieces after removal from a hot oven or microwave?
No, do not take a temp-tations baker out of a hot oven or microwave and immerse in water; let the stoneware come to room temperature before washing.
How should tempered glass trivets be cleaned?
It is recommended that you hand wash tempered glass trivets. Do not soak in warm soapy water.
How should the plastic storage covers work?
Temp-tations tab-less storage covers are designed to lightly snap on to cover your dish and allow stacking in the refrigerator or freezer, as well as to help protect your food. If your temp-tations includes “snap-on” covers, they are designed with large tabs to snap on for a snug fit. Due to the nature of stoneware, they will not be air tight or water tight.
Where are the plastic storage covers located in the packaging?
If your set includes plastic storage covers, they will be embedded in the foam packaging. Please remove all packaging from the box to find the plastic storage covers. Please note: not all items include plastic covers.
Can plastic storage covers go in the dishwasher?
Yes, the plastic storage covers can be cleaned on the top rack of your dishwasher.
Can plastic storage covers be used in the oven or microwave?
No, the plastic storage covers should only be used when storing dishes in the refrigerator or freezer.
We do not recommend using the plastic storage covers in the microwave.
Are the plastic storage covers BPA-free?
Yes
How should thermal tote bags be cleaned?
Do not machine wash your thermal tote bag. Spot clean with a damp towel and mild soap. Do not use bleach. Your thermal tote bag can be put into the dryer on low. Use an iron on the lowest setting to remove any wrinkles.
PRODUCT USAGE – MELAMINE & ACRYLIC
Are temp-tations melamine tableware and acrylic drinkware pieces lead-safe?
Yes, temp-tations melamine tableware and acrylic drinkware pieces meet all Federal and state government standards for lead safety.
Are temp-tations melamine tableware and acrylic drinkware pieces BPA-free?
Yes.
Is it OK to use temp-tations acrylic drinkware with hot liquids?
No, temp-tations acrylic drinkware is not intended for use with hot liquids.
Are temp-tations melamine tableware and acrylic drinkware pieces oven and microwave safe?
No, like other melamine and acrylic items, these temp-tations pieces should not be used in ovens and microwaves.
Are temp-tations melamine tableware and acrylic drinkware pieces dishwasher safe?
Yes, it is safe to clean these items in your dishwasher. However, we recommend placing these items on the top rack of your dishwasher only.
Is it OK to clean my temp-tations melamine tableware and acrylic drinkware with abrasive cleaners?
No, do not use abrasive cleaners or abrasive cleaning utensils, as they may cause scratches.
PAINT COLORS & BRUSH STROKES
I’ve noticed that sometimes older temp-tations pieces and newer temp-tations pieces purchased in the same color don’t exactly match. Why is that?
Temp-tations pieces are handcrafted and hand painted, so no two pieces are ever alike. Every effort is made for colors to remain consistent, but because brush strokes vary from piece to piece, slight color variations will occur – making each item unique.
Why are there variations in the painted brush strokes?
Part of the charm of temp-tations is that each piece is unique. Each item is hand painted by artisans; therefore, no two pieces will ever be alike. Variations in brushstrokes will occur, making your set truly one of a kind.
CONTACT INFORMATION
If I have a concern that’s not addressed in these FAQs, whom can I contact?
If your question or concern is not answered in these Frequently Asked Questions, please call Customer Service at 1-800-442-8677 (M-F, 8:30am – 5:30pm EST).